Shipping policy

Thank you for shopping with Vivid Craft. Every order is custom-made with care to match your design and personalization request.

Processing Time

▪️Custom orders typically require 3-7 business days for production before shipping.
▪️Design preview request are usually delivered within 1-3 business days.
▪️Processing times may vary during holidays, sales or high-volume periods.

Shipping Time

Estimated shipping times after production:
▪️Standard shipping(U.S. ):3-7 business days
▪️Expedited Shipping: Available at checkout when applicable

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Custom & Personalized Orders

Because most products are custom-made, customers are responsible for:
▪️Reviewing submitted designs, text and sizes correctly.
▪️Ensuring uploaded files are correct and high quality.

Vivid Craft is not responsible for errors submitted by customer.

Lost or Delayed Packages

Vivid Craft is not responsible for shipping delays caused by:
▪️Carriers
▪️Weather conditions
▪️Incorrect shipping addresses
▪️Customs or delivery issues outside our control

If your package is lost or significantly delayed, contact us at:
support@vividcraftco.com